Refund Policies
Your registration fee is shared between three organisations: Crusaders Rugby Club, Rugby Ontario and Rugby Canada. Each part is refunded under that organisation’s policy. All refund requests start in PlayHQ.
How to request a refund
- Log in to your account at PlayHQ.
- Find the registration you want refunded and choose Request Refund.
- Requests for players under 18 must be made by a parent or guardian.
Please wait at least 24 hours after registering before requesting a refund.
Within 15 days of registering
If you request a refund within 15 days of registering and the player has not taken part in any rugby activity (games, practices or training sessions) in that time, your refund is approved automatically and paid back through PlayHQ.
After 15 days
Requests made more than 15 days after registering are reviewed individually by each organisation. If approved, the club, Rugby Ontario and Rugby Canada each refund their own share.
Once a player has taken part in any rugby activity, Rugby Canada’s share of the fee cannot be refunded.
Crusaders Rugby Club refunds
The club’s share of the fee is not refunded after October 31 of the registration year, regardless of when you registered. The club may consider exceptions for serious injury, illness or moving away, at the Executive’s discretion.
What is not refundable
- PlayHQ transaction and service fees
- Fees for Try Rugby sessions and team touring permissions
- Registrations of anyone who has been disciplined, suspended or removed from membership
If a competition doesn’t go ahead
If the competition you registered for does not start, you will receive a full refund.
Volunteer bond
If your registration is refunded, the volunteer bond you paid is refunded in full. For how the bond works otherwise, see the Volunteer Bond & Service Commitment Policy.
